Customer Service

Shipping & Delivery
My Shop Your Shop provides Australia Wide shipping only. All products sold on this online website include delivery Australia Wide. Delivery will be fulfilled by Australia Post or Fastway Couriers. However it is at our discretion to use a different courier if required. Most of our items will require signature on delivery. If you are not present when the parcel arrives, a calling card will be left so you can arrange another delivery time. If re-delivery is not done promptly, the parcel will be returned to My Shop Your Shop Warehouse and a re-delivery fee will be charged to you, the buyer. Depending on the item purchased, delivery can usually take 1-3weeks approximately.
Privacy & Security
My Shop Your Shop is committed to protecting the privacy of those using our shopping site & the confidentiality of the personal information which our customers provide us with through our ordering process. The information collected from customers when ordering is used for billing & administration purposes only. We will never sell personal information or share personal information with third parties. We use technology such as cookies to track your order through the secure shopping cart, the information we collect is to ensure that orders are processed smoothly. We may use your contact information to let you know about enhancements to the site, special offers, newsletters & promotions. If you do not wish to receive this information please advise us
Returns & Replacements
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. Returns will only be accepted upon prior approval from management & this is only accepted if there is a manufacturing fault with the item. Goods must be returned in the condition & packaging that they were supplied. Refunds if issued will be restricted to the price invoiced only & will exclude our delivery costs to you, your return costs & any costs relating to shortage or damage of contents on return. We strongly recommend when you return a product you use an insured delivery service as we regret we can't be held responsible for goods lost or damaged in transit.
Ordering
Once you have viewed the products you wish to purchase please select and proceed to checkout. Payment can only be made via Paypal. You can use Visa, MasterCard or your Paypal balance. You do not need a Paypal account to finalise your order. Once checkout is complete you will receive an order number followed by an emailed invoice.
Payment, Pricing & Promotions
Payment can only be made via Paypal. You can use Visa, MasterCard or your Paypal balance. You do not need a Paypal account to finalise your order. Please note that you may need to provide us with further identification as a means to ensure that My Shop Your Shop does not enter into any transactions with anyone who wishes to use a credit card in a fraudulent or unauthorized manner. My Shop Your Shop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion. If we cannot process or accept your order you will be notified via email or telephone and be provided with a refund.
Viewing Orders
My Shop Your Shop will keep in contact with you via email from when you make your purchase to ensure you are aware of the process of your order. If you have registered when making your purchase you can sign in anytime to view the status of your order.
Updating Account Information
If any changes are needed to be made to your account information please feel free to email us, we are happy to help you make these changes, or alternatively you can login to your account information to make the changes online. The information provided in this website attempts to be as accurate as possible. However, My Shop Your Shop does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If for some reason an item is out of stock, we will contact you to discuss the options available.